Frequently Asked Questions
Everything you need to know about bringing Yatai style into your home.
What materials are used in Yatai furniture?
We prioritize sustainability and durability, using premium solid woods, eco-friendly textiles, and reinforced metals to ensure each piece lasts for generations.
How long does shipping typically take?
Standard domestic orders are processed within 2-3 business days. Delivery usually takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, for larger furniture items, we offer a white-glove service at checkout which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your products covered by a warranty?
All Yatai furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
Can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.